28 02, 2018

The role of systems in creating success

By |2018-02-28T14:23:20+00:00February 28th, 2018|communication, execution, leadership, management|Comments Off on The role of systems in creating success

Why do so few entrepreneurs put a proper set of systems in place? Most entrepreneurs progress far in an intuitive and practical manner. In the course of building their companies, many install two or more excellent systems. However, this is often done piecemeal and not as part of a greater scheme of things. […]

1 10, 2016

Level Four “Time Management” – revisited

By |2016-10-26T08:12:21+00:00October 1st, 2016|execution, management, planning|Comments Off on Level Four “Time Management” – revisited

Nobody manages time. We all know that we manage ourselves in relation to time or hours available. Most of my clients have some system of “time management” in place. I implemented a very simple approach. It has only two categories: relations and results. Recently I had a discussion with a client about her use of [...]

31 08, 2016

Delight your clients?

By |2016-10-26T08:12:21+00:00August 31st, 2016|communication, culture, management|1 Comment

How often do you revisit a company because of its over-the-top service? Be candid, not often. (Examples – hotels, restaurants.) How often do you cut a company loose because of terrible service? Often. (Examples – an airline, an IT company, a cell phone company, a dry cleaner.) […]

29 01, 2016

A Strategic Conversation Framework & Eight Critical Practices

By |2016-10-26T08:12:21+00:00January 29th, 2016|execution, leadership, learning, management|Comments Off on A Strategic Conversation Framework & Eight Critical Practices

It is the start of a new year. Have you completed your Strategic Plan, 2016 and you first two monthly plans? Plans are only intentions – very similar to New Year’s resolutions. They only obtain meaning by taking action. The best route to action and results is a Weekly Plan as it is brief. It [...]

28 08, 2015

Core Values and Principles – Starbucks

By |2016-10-26T08:12:22+00:00August 28th, 2015|culture, leadership, management, organisation|Comments Off on Core Values and Principles – Starbucks

Starbucks will be in South Africa in mid-2016. Starbucks is famous for being the “third” place between home and office, for a great service, for a warm and welcoming ambiance and, lastly, for uniquely-crafted coffee and other beverages. Will they make it here - in a country famous for friendly but mostly average to bad [...]

10 06, 2015

The role of managers in your company’s success

By |2016-10-26T08:12:22+00:00June 10th, 2015|learning, management, organisation|Comments Off on The role of managers in your company’s success

A client of mine experienced grave disappointment with his managers. Many factors contributed to a negative outcome. The non-performance of these managers simply emphasised how important managers are and how carefully one has to vet applicants for a managerial position. Most of my clients are aware of Gallup’s Q12 findings, covering the conditions that need to exist in [...]

26 05, 2014

Do you do what you plan to do?

By |2016-10-26T08:12:22+00:00May 26th, 2014|execution, learning, management, planning|Comments Off on Do you do what you plan to do?

Do you have great plans but struggle to execute them? You argue that there is not enough time in the day and you focus on fire-fighting. The important goals which build your business – and you know they are important – get short-shifted for client work. Planning is usually the interesting part but then the [...]

31 05, 2013

The small business owner’s success blueprint

By |2016-10-26T08:12:23+00:00May 31st, 2013|leadership, learning, management|Comments Off on The small business owner’s success blueprint

As a rule I do not recruit start-up Small Business Owners as clients. However, I am working with two individuals, a young go-getter and the other an experienced, high-energy focused person with an impressive range of accomplishments, who both are busy starting up their own small businesses. As both impressed me, I looked at basic [...]