28 02, 2018

The role of systems in creating success

By |2018-02-28T14:23:20+00:00February 28th, 2018|communication, execution, leadership, management|Comments Off on The role of systems in creating success

Why do so few entrepreneurs put a proper set of systems in place? Most entrepreneurs progress far in an intuitive and practical manner. In the course of building their companies, many install two or more excellent systems. However, this is often done piecemeal and not as part of a greater scheme of things. […]

27 02, 2017

Lead change with emotion

By |2017-11-27T09:05:20+00:00February 27th, 2017|communication, culture, execution, leadership|Comments Off on Lead change with emotion

Have you tried getting superb ideas accepted in your organisation just to see matters dying on you? People nodded their heads, agreed and did very little or nothing afterwards. Closely heed the principles of leading change aimed at gaining the support of your team members or of a client. Owners of micro or small businesses [...]

1 10, 2016

Level Four “Time Management” – revisited

By |2016-10-26T08:12:21+00:00October 1st, 2016|execution, management, planning|Comments Off on Level Four “Time Management” – revisited

Nobody manages time. We all know that we manage ourselves in relation to time or hours available. Most of my clients have some system of “time management” in place. I implemented a very simple approach. It has only two categories: relations and results. Recently I had a discussion with a client about her use of [...]

29 01, 2016

A Strategic Conversation Framework & Eight Critical Practices

By |2016-10-26T08:12:21+00:00January 29th, 2016|execution, leadership, learning, management|Comments Off on A Strategic Conversation Framework & Eight Critical Practices

It is the start of a new year. Have you completed your Strategic Plan, 2016 and you first two monthly plans? Plans are only intentions – very similar to New Year’s resolutions. They only obtain meaning by taking action. The best route to action and results is a Weekly Plan as it is brief. It [...]

26 05, 2014

Do you do what you plan to do?

By |2016-10-26T08:12:22+00:00May 26th, 2014|execution, learning, management, planning|Comments Off on Do you do what you plan to do?

Do you have great plans but struggle to execute them? You argue that there is not enough time in the day and you focus on fire-fighting. The important goals which build your business – and you know they are important – get short-shifted for client work. Planning is usually the interesting part but then the [...]

29 10, 2012

Keep it simple

By |2016-10-26T08:12:23+00:00October 29th, 2012|execution, leadership, management, planning|Comments Off on Keep it simple

Do you sometimes feel overwhelmed? You just have too much to do and cannot really cope at that moment? I recently reread a book and three articles on totally different subjects when it struck me how related they were. All had a single message: Keep it simple. […]

20 09, 2012

Extraordinary Customer Service – 7 Steps

By |2016-10-26T08:12:23+00:00September 20th, 2012|communication, execution, marketing|Comments Off on Extraordinary Customer Service – 7 Steps

A client brought an article about extraordinary service to my attention. The example in the article comes from the hospitality industry. However, the seven recommended steps are applicable to any company. Any company with clients should provide extraordinary service. What is your experience? Would you agree that most provide a dead-average service not worth a [...]