27 02, 2017

Lead change with emotion

By |2017-11-27T09:05:20+00:00February 27th, 2017|communication, culture, execution, leadership|Comments Off on Lead change with emotion

Have you tried getting superb ideas accepted in your organisation just to see matters dying on you? People nodded their heads, agreed and did very little or nothing afterwards. Closely heed the principles of leading change aimed at gaining the support of your team members or of a client. Owners of micro or small businesses [...]

13 12, 2016

Bold thinking

By |2016-12-26T14:59:28+00:00December 13th, 2016|culture, leadership, planning|Comments Off on Bold thinking

A fascinating book Bold by Peter Diamandis and Steven Kotler (Simon & Schuster, 2015) covers the use of exponential technologies, “moonshot thinking”, and crowd-powered tools used by individuals admired by many:  Elon Musk, Jeff Bezos, Richard Branson, Larry Page – and Peter Diamandis. What interests me is that the mental mindset and approach to planning [...]

28 11, 2016

Deliberate practice vs. talent

By |2016-11-28T13:15:11+00:00November 28th, 2016|culture, learning|Comments Off on Deliberate practice vs. talent

In 2006, I read a highly interesting article by Geoffrey Colvin in Fortune magazine: What It Takes To Be Great. Colvin wrote: "Research now shows that natural talent is irrelevant to great success. The secret? Painful and demanding practice and hard work." Through the years I discussed this view with many clients. More and more people whom [...]

31 08, 2016

Delight your clients?

By |2016-10-26T08:12:21+00:00August 31st, 2016|communication, culture, management|1 Comment

How often do you revisit a company because of its over-the-top service? Be candid, not often. (Examples – hotels, restaurants.) How often do you cut a company loose because of terrible service? Often. (Examples – an airline, an IT company, a cell phone company, a dry cleaner.) […]

28 08, 2015

Core Values and Principles – Starbucks

By |2016-10-26T08:12:22+00:00August 28th, 2015|culture, leadership, management, organisation|Comments Off on Core Values and Principles – Starbucks

Starbucks will be in South Africa in mid-2016. Starbucks is famous for being the “third” place between home and office, for a great service, for a warm and welcoming ambiance and, lastly, for uniquely-crafted coffee and other beverages. Will they make it here - in a country famous for friendly but mostly average to bad [...]

30 09, 2014

Creating Culture

By |2016-10-26T08:12:22+00:00September 30th, 2014|culture, leadership, organisation|Comments Off on Creating Culture

Do you have a company culture strategy? Not a single company through whose doors I have entered has surprised me by having a strategy for developing a distinctive company culture. Of course, each company inadvertently has a culture. The question is: Why have a culture by default? One that just happened? […]

27 03, 2014

Mindfulness vs.mindlessness (auto pilot)

By |2016-10-26T08:12:22+00:00March 27th, 2014|communication, culture, leadership|Comments Off on Mindfulness vs.mindlessness (auto pilot)

This month I scouted around for a topic consisting of one idea only with a few examples of how this one idea is applied in practice. I found “mindfulness”.  The nice thing is that anyone can immediately express some opinion about what it could mean as opposed to “mindlessness”. […]

17 12, 2013

The Health of an Organisation

By |2016-10-26T08:12:23+00:00December 17th, 2013|communication, culture, leadership|Comments Off on The Health of an Organisation

I have always maintained that the main task of a leader is to build his or her people. In recent months I read two remarkable publications which provided new perspectives on this topic. One author focuses on the health of an organisation; the other on caring for and growing people. Both provide much thought for [...]

1 04, 2013

Learning how to learn

By |2016-10-26T08:12:23+00:00April 1st, 2013|culture, learning|Comments Off on Learning how to learn

Do you have high school or university students in your family?   Last week I had a discussion with a second-year B.Com (Investment) student, the daughter of a friend.  We discussed how to learn. In the 21st century, we all need to learn continuously.  Many of my clients will recognise the principles of learning. I personally [...]